Effective Date: June 10th, 2025
Welcome to Jelena Estate (www.jelenaestate.com), a real estate platform representing luxury properties in Cap Cana and the greater Punta Cana region of the Dominican Republic. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information.
1. Who We Are
This website is owned and operated by Jelena Estate, affiliated with Coldwell Banker Prime Realty. Our business is based in Cap Cana, Dominican Republic, and we work with international clients from North America, Europe, and beyond.
2. Information We Collect
When you interact with our website or contact us, we may collect:
- Personal identification information: Name, email address, phone number, country of residence.
- Property preferences: Budget range, location of interest, and other buying criteria.
- Communication data: Messages you send via contact forms, WhatsApp, or email.
- Device and technical data: IP address, browser type, pages visited, time spent on the site (via tools like Google Analytics and Meta Pixel).
- Cookies and similar technologies: To enhance your user experience and gather usage statistics.
We do not knowingly collect data from minors under the age of 13.
3. How We Use Your Information
We use your information to:
- Respond to property inquiries and client communications.
- Match you with listings tailored to your interests.
- Provide ongoing updates, newsletters, or promotional material (if you opt in).
- Analyze site usage and improve user experience.
- Comply with applicable legal obligations.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your data with trusted third parties such as:
- Real estate CRM and email marketing platforms (e.g., Mailchimp, ActiveCampaign).
- Advertising platforms like Google Ads and Meta Ads (for targeting, if applicable).
- Legal professionals or developers if required for a transaction you’ve entered into.
- Hosting and analytics providers strictly for operational purposes.
All third parties are bound by confidentiality and data protection obligations.
5. Your Rights
Depending on your jurisdiction (e.g., EU, California), you may have rights to:
- Access or request a copy of your data
- Correct or update inaccurate information
- Request deletion of your personal data
- Object to the processing of your information
- Withdraw consent at any time
To exercise these rights, please email Email: jg(at)coldwellbankerdr(dotted)com.
6. Cookies & Tracking
We use cookies and tracking pixels to understand how visitors interact with our site. Cookies help us improve content, measure advertising success, and offer you a smoother experience.
You can manage or block cookies in your browser settings.
7. Data Retention
We retain your data for as long as necessary to:
- Respond to inquiries
- Maintain a relationship (if you become a client)
- Fulfill legal or regulatory obligations
If you wish to be removed from our database, please contact us at any time.
8. Data Security
We use SSL encryption and follow best practices to protect your data from unauthorized access, alteration, or disclosure. While no method is 100% secure, we take all reasonable measures to ensure your data is safe.
9. WhatsApp and Other Messaging Apps
If you choose to contact us via WhatsApp or other messaging platforms, your conversations may be stored on those third-party services. Please refer to their privacy terms for more information.
10. Third-Party Links
Our website may contain links to external sites (e.g., project developers or partners). We are not responsible for the privacy practices of those websites.
11. Policy Updates
This Privacy Policy may be updated from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. Continued use of our website after such changes means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Jelena Estate
Email: jg(at)coldwellbankerdr(dotted)com
Tel: +1(809)351-5863
Boulevard Fishing Lodge, Local D-84,
Cap Cana, Punta Cana, Dominican Republic